SEC.05 — Voice AI
Systems that speak English and Spanish — and listen.
Generic voice platforms treat bilingual customers as an edge case. In South Florida, English/Spanish is the main case. Consultfinity engineers speech systems — transcription, translation, and voice interfaces — with the accuracy and language coverage a bilingual market actually requires, including Portuguese and Haitian Creole where your customers need it.
DELIVERABLES
What we deliver.
- Multilingual speech-to-text pipelines: state-of-the-art acoustic models with LLM post-correction for domain accuracy
- Live transcription and translation for broadcasts, hearings, conferences, and community events
- Subtitle and caption generation and correction at scale for media libraries
- Voice interfaces for customer service, intake, and appointment workflows in English and Spanish
- Domain vocabulary adaptation — legal, medical, financial, and administrative terminology tuned per client
BUILT FOR — Broadcasters, healthcare operators, courts, and customer-facing businesses serving multilingual South Florida.
FAQ
Questions clients ask first.
How accurate is transcription for code-switched English/Spanish speech?
Our two-stage architecture — high-quality acoustic transcription followed by LLM correction with domain context — is designed specifically for mixed-language, accented, real-world audio, and we benchmark against your recordings before you commit.
Can you caption our existing media library?
Yes. We run batch pipelines that transcribe, correct, and format captions at scale, with human review checkpoints at whatever confidence threshold your legal or accessibility requirements demand.
Do you build outbound or inbound voice agents?
Both, with the same governance discipline as our agentic work: scripts, escalation rules, and full call logging defined before the first customer ever hears the system.